Track my order
Pop in your order number and email to see where your parcel is up to.
Your order number is in your confirmation email, for example #100140594.
- Ordered
- Packed
- On its way
- Delivered
Updates
In this order
Can't find your order number?
1
Check your shipping email
When your order ships, we email a tracking link. Give it up to 24 hours to start updating. Check your junk folder if it's not there.
2
Sign in to your account
Use the email you ordered with. Every order and its tracking is in there.
Sign in3
Still nothing?
Email your order number and we'll chase it down. hello@billiejo.com.au
Returns, sizing or anything else? Visit the help centre