Care guide
Built to be worn hard. A little care keeps it looking right.
What can it take?
Find your metal, check the row.
| Pick your metal | 925 Sterling silver | 18K Gold vermeil | 316L Stainless | 316L Gold infused |
|---|---|---|---|---|
| Shower | YesDry it after | Take it off | Yes | WaterproofOff keeps the gold longer |
| Ocean | YesRinse and dry after | Take it off | YesRinse after | WaterproofOff keeps the gold longer |
| Pool and spa | Take it off | Take it off | Take it off | Take it off |
| Gym and site work | Take it off | Take it off | YesIf it can't catch | Take it offKeeps the gold longer |
| Perfume and sunscreen | Put it on after | Put it on after | Put it on after | Put it on after |
| Clean it with | Polishing cloth | Soft untreated cloth | Mild soapy water | Mild soapy water |
Good to knowSterling chains and bracelets have a rhodium coat. Clean them like vermeil, with a soft untreated cloth.
925 Sterling silver
Solid sterling silver, made by hand. It's meant to be worn every day.
18K Gold vermeil
3.5 microns of 18k gold over solid 925 sterling silver. 2.5 makes it vermeil. We went thicker.
316L Stainless
Our hard wearing range. Waterproof, won't rust, won't tarnish, won't fade.
316L Stainless, 18K gold infused
18k gold infused over 316L stainless. Waterproof, and it won't tarnish or rust.
Cleaning it
A little care. Plenty more wear.
Questions
Which metal is my piece?
It's on the product page and your order email. Got it as a gift? Send a photo to hello@billiejo.com.au and we'll tell you.
Will my silver tarnish?
Over time, yes. That's silver reacting with air, sweat and chemicals, not damage. The silver polishing cloth in your box shifts it. Chains and bracelets have a rhodium coat, so wipe those with a soft untreated cloth instead.
Can I wear it in the shower or the ocean?
Sterling silver and both stainless finishes, yes. Rinse and dry sterling after. To help gold stainless keep its colour, we recommend taking it off. Take vermeil off before any water.
Can I wear it to the gym or on site?
Silver stainless handles sweat. Take off any jewellery that could catch on equipment or take a knock. Take sterling silver and gold finishes off for training to cut down wear.
Will it turn my skin green? Is it OK for sensitive skin?
Our sterling silver won't turn your skin green, and it's hypoallergenic. 316L is the stainless used for sensitive skin. It does contain nickel, so with a known nickel allergy, check with your doctor first.
Is the gold solid gold?
No. Our gold vermeil is 3.5 microns of 18k gold over solid 925 sterling silver. Our gold stainless is 316L stainless infused with 18k gold. Neither is solid gold, so the finish can wear over time.
Will the gold fade?
Gold finishes can wear over time. How fast depends on use and care. Keep perfume and cleaning products off it, and don't rub or scratch the finish.
I got sunscreen, chlorine or perfume on it. Now what?
Rinse it in clean water and dry it straight away. Sterling rings: then use the polishing cloth. Still marked a few days later? Email hello@billiejo.com.au with a photo.
I lost the cloth. What do I use?
For sterling rings, any silver polishing cloth. For chains, bracelets and anything gold, a clean, soft, untreated cloth like a glasses cloth.
Can I use silver dip, toothpaste or a jewellery cleaner?
Skip them. Dips, toothpaste and harsh cleaners can strip the rhodium on chains and the gold on vermeil. Pieces with stones or darkened detail: wipe gently, don't scrub into them.
How should I store it?
Dry, in the pouch and box it came in. Keep gold pieces apart from the rest so nothing rubs.
What comes in the box?
Your piece, a Billie Jo jewellery box, a pouch, a polishing cloth and a free ring sizer.
Is there a warranty?
Yes, 1 year, with cover depending on the material. It covers manufacturing faults, tarnish and rust on silver stainless, and gold finishes on vermeil and gold stainless that flake, peel or wear through early. Gradual gold fading isn't covered. See the full terms. Your rights under Australian Consumer Law still apply.
The finish wore early or cleaning didn't fix it. What now?
Email hello@billiejo.com.au with your order number and a couple of clear photos. Let us know as soon as you spot it.