Shipping.
Shipping.
All orders are typically dispatched within 48 hours (2 business days)* from the time of purchase. However, please be aware that during periods of high sales or when order volumes are exceptionally high, it may take a bit longer for us to process and ship your order.
Rest assured, we are committed to keeping you as informed as possible regarding the status of your order, to the best of our knowledge. Our team is working diligently to ensure your order reaches your doorstep as quickly as possible. Thank you for your understanding and patience during these peak times
Billie Jo offers:
- Free standard shipping on AUS orders over $150 AUD
- Free express shipping on AUS orders over $250 AUD
- Free DHL Express on US orders over $100 USD.
- Free DHL Express on UK orders over £90 GBP.
*Please allow up to 3 business days for any orders containing personalised products to be dispatched.
Tracking details will be emailed to you once your order has been dispatched. Please allow up to 24 hours for your tracking to update in the carrier's system. Please note that we are unable to ship to P.O Boxes outside of Australia.
FREE Standard Shipping is offered for all orders over $150 AUD and FREE Express Shipping is offered for all orders over $250 AUD.
All orders are shipped via Australia Post, with an estimated delivery of 2-8 business days.
Orders under $100 can either choose AusPost Standard or Express shipping. Please refer to the table below for more details.
Please Note: Delivery carriers are not enforcing signature on delivery due to social distancing practices. We are unable to guarantee we can provide proof of delivery.
FREE DHL Express is available for USA orders over $100 USD.
DHL takes 3-6 business days.
Please note if you're sending to a rural address, your order will be sent via AusPost Express and may take 4-8 business days.
International orders may also incur additional costs including import duties and taxes. Customs and import charges are to be paid by the customer and are not the responsibility of Billie Jo. If you would like to know more please contact your local government office or customs to obtain correct information.
FREE DHL Express is available for UK orders over £90 GBP.
DHL takes 3-6 business days.
Please note if you're sending to a rural address, your order will be sent via AusPost Express and may take 4-8 business days.
International orders may also incur additional costs including import duties and taxes. Customs and import charges are to be paid by the customer and are not the responsibility of Billie Jo. If you would like to know more please contact your local government office or customs to obtain correct information.
FREE Standard Shipping is available on New Zealand orders over $150 NZD.
We ship our products to New Zealand via Australia Post. Standard delivery to New Zealand customers takes 8-12 business days.
International orders may also incur additional costs including import duties and taxes. Customs and import charges are to be paid by the customer and are not the responsibility of Billie Jo. If you would like to know more please contact your local government office or customs to obtain correct information.
FREE International Shipping is available for Europe orders over $100 USD.
DHL takes 3-6 business days.
Please note if you're sending to a rural address, your order will be sent via AusPost Express and may take 4-8 business days.
International orders may also incur additional costs including import duties and taxes. Customs and import charges are to be paid by the customer and are not the responsibility of Billie Jo. If you would like to know more please contact your local government office or customs to obtain correct information.
FREE Standard Shipping is available on all rest of world orders over $100 USD.
DHL takes 3-6 business days.
Please note if you're sending to a rural International address, your order will be sent via AusPost Express and may take 4-8 business days.
International orders may also incur additional costs including import duties and taxes. Customs and import charges are to be paid by the customer and are not the responsibility of Billie Jo. If you would like to know more please contact your local government office or customs to obtain correct information.
SHIPPING RATES
We have a few shipping options depending on where you are in the world. Please refer to the table below for shipping and arrival estimates.
| Country | Method | Cost | Delivery Time |
| Australia | AusPost Standard |
Orders under $150 AUD - $8.49 Orders over $150 AUD - FREE |
2-7 Business Days *up to 12 business days for NT & WA |
| Australia | AusPost Express | Orders under $250 AUD - $11.99
Orders over $250 AUD - FREE |
1-3 Business Days *2-4 Business Days for NT & WA |
| United States | DHL Express | Orders under $100 USD - $15 USD
Orders over $100 USD - FREE |
3-6 Business Days |
| New Zealand | AusPost or DHL Express | Orders under $150 NZD - $12NZD
Orders over $150 NZD - FREE DHL Express - $22NZD |
3-12 Business Days |
| United Kingdom | DHL Express | Orders under £90 GDP -£8
Orders over £90 GDP - FREE |
3-6 Business Day |
| Rest of World |
DHL Express |
Orders under $100 USD - $15 USD Orders over $100 USD - FREE |
3-6 Business Day |
PLEASE NOTE: The above time-frames are estimates provided by our shipping providers. Sometimes delivery delays occur. If you're sending to a rural International address, your order will be sent via AusPost Express and may take 4-8 business days.
Shipping Protection
When crediting an item, Billie Jo Shipping Protection covers the subtotal of the order. Shipping costs/taxes and the Protection fee are not included. When replacing an item, Billie Jo Shipping Protection covers the subtotal of the order, the Protection fee for the replacement, shipping costs, custom/duty fees and taxes.
Claims for packages presumed to be lost by the courier, where the status is not “delivered” must be filed no sooner than 10 days after the last checkpoint for domestic shipments (and 10 days for international shipments, but not later than 30 days from the last checkpoint).
Claims for packages marked by the courier as “delivered” must be filed within 5 days from the date and time shown by the courier as delivered.
Sometimes couriers cannot deliver the customer’s package due to the customer providing an invalid or undeliverable address or refusing a delivery. At this point, the courier will usually return the package to Billie Jo. The customer’s package is not actually lost, thus Billie Jo Shipping Protection does not cover this.
Billie Jo Shipping Protection covers the customer’s order if the package gets lost in transit back to us. Claim Reporting timeframes apply.
If the customer inputs the correct address at checkout and the package is delivered to the wrong address, this is considered lost, and we will replace the order on behalf of the customer. As this is an error by the courier, a claim will need to be raised with the courier by the customer.
If the customer inputs the wrong address at the time of order, Billie Jo Shipping Protection will not cover this.
Billie Jo Shipping Protection will not cover a customer’s order if it is stuck in international borders/customs.
Order issues for packages marked "delivered" yet not received are considered as stolen and must be filed within 5 days of the “delivered” date. This ensures it was not mis-delivered or easily found around the premises.
- Billie Jo Shipping Protection will not cover a customer changing their mind about the order/item etc.
- Billie Jo Shipping Protection does not cover delays in shipping times.